We pride ourselves on providing professional-grade and highly effective gut health products to consumers. We ship to the United States and, as allowed by law, internationally from our facility in Texas. Our 60-day money-back guarantee is designed to help you feel confident in your purchase.
HealthyGut ships using DHL Max. As DHL premium parcel service, DHL Max is the chosen solution for fast and predictable shipping options at cost-effective prices.
DHL Max starts in the DHL network and ends up getting delivered by your local USPS carrier.
Do you ship internationally?
We successfully have shipped to more than 30 countries. However, customs may prohibit some supplements into International countries. It is solely your responsibility to make sure the items you are ordering are allowed.
Orders that are seized by your local customs can not be refunded. If your parcel is returned to us due to containing prohibited or banned items or violating their import policies, only once the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost be issued. Unfortunately, unless the order is returned to our warehouse in an undamaged and resalable condition, we can not issue a refund. We cannot be held responsible for delays and transit times if your local customs office holds the parcel.
Money Back Guarantee and Returns
Thanks for giving us a chance to support your healing path. Although we wished it wasn’t true, we get that sometimes things just don’t work out despite everyone’s best intentions.
If that’s the case, please take advantage of our money back guarantee.
The guarantee is valid up to 60 days after your purchase and allows you to receive a refund of your purchase price (excluding a $12.95 shipping, handling, and restocking fee).
- For US-based customers, if you purchased more than one bottle you will need to send us the unopened and sealed products back to be eligible for a refund. Please contact our Customer Care team at firstname.lastname@example.org to receive a Return Merchandise Order (RMA) and prepaid shipping label. If you purchased a single bottle and gave it a try, there is no need to return the product. Please share the open bottle with someone who might benefit.
- For International orders (non-US based), please contact our Customer Care team at email@example.com for refund/return instructions for you. If you purchased more than one bottle you will need to send us the unopened and sealed products back to be eligible for a refund. If you purchased a single bottle and gave it a try, there is no need to return the product. Please share the open bottle with someone who might benefit.
- If 60 days have passed since your purchase, we can offer an online credit to be used for another Healthy Gut product or product exchange if your situation qualifies (this at the sole discretion of our company).
PLEASE DO NOT PUT “RETURN TO SENDER” ON YOUR PACKAGE OR RETURN THE PRODUCT WITHOUT CONTACTING OUR CUSTOMER CARE DEPARTMENT. Doing so will disqualify your return/refund.
NOTE: Please do not ship back opened, unsealed, or used bottles.
NEED HELP WITH YOUR RETURN?
With any questions or concerns please contact us:
- For the fastest support please contact our Customer Care Team at Support@healthygut.com
- Or Call us at 1-888-612-5997 – Currently, all Customer Care Team members are working from home so phone calls will be returned within 24 hours.
WHAT ABOUT EXCHANGES?
Our Goal is to have customers for as long as you are interested in having great health. So maybe you are wondering about a different product.
We will only do exchanges on a new product that needs to be unused and sealed. No exceptions, sorry!
Note that shipping fees for exchanged products are non-refundable.
To exchange a product, please contact our Customer Care Team at firstname.lastname@example.org or at 1-888-612-5997