We pride ourselves on providing professional-grade and highly effective gut health products to consumers. We ship to the United States and, as allowed by law, internationally. Our 60-day Satisfaction Guarantee is designed to help you feel confident in your purchase.
Shipping
FREE SHIPPING for all subscriptions and orders over $99 in the United States only • Regular Shipping $9.95
Healthy Gut ships via DHL or USPS, most US orders and USPS for Alaska, Hawaii, and Puerto Rico. If you purchase the Peace of Mind Insurance at checkout, we will reship your order if it is lost or damaged.
International orders ship via DHL eCommerce (DDU). Updates to tracking may take up to one week. Standard shipping times can range from 3 to 6 weeks; however, some orders may occasionally be subject to longer transit times for reasons including, but not limited to, customs hold, flight delays, weather conditions, local transport issues, labor issues, staff shortages and postal strikes within your own country, destination access, government restrictions and/or suspension. As always, please check with your local customs office prior to making a purchase. We ship DDU (Delivered Duties Un-Paid) for all international orders, therefore, Duties and Taxes (D&T) are collected when your package arrives at its destination country. You may be contacted by customs to pay any customs duty owed before it will be released.
Please note that if you do not pay your customs/taxes/duties and the Customs Office says they are returning the order to us, the carrier will actually destroy the order. We can only refund your order IF we receive the unused products back in a salable condition. The best practice is to ship them back yourself with tracking so we can both see the progress along the way.
We have successfully shipped to more than 30 countries. However, customs may prohibit some supplements (or certain order values) from coming into International countries. It is solely your responsibility to make sure the items you are ordering are allowed, and your order is under the allowable limit.
Orders that are seized by your local customs cannot be refunded. If your parcel is denied by Customs due to containing prohibited or banned items or violating their import policies, we cannot process a refund. We cannot be held responsible for delays and transit times if your local customs office holds the parcel. Please see our full International Shipping Policy HERE.
60-Day Satisfaction Guarantee & Return Policy
Thanks for giving us the opportunity to support your healing journey.
While we hope every customer has a positive experience with our products, we understand that sometimes a product simply isn't the right fit despite everyone's best intentions.
If that's the case, we're here to help.
Our 60-Day Satisfaction Guarantee allows you to try our products with confidence, knowing that if you're not satisfied, we'll work with you to make it right.
Nothing in this policy is intended to limit or replace any mandatory consumer rights that may apply under the laws of your country or region. If local consumer protection laws provide additional rights, those rights remain fully applicable.
US Customers
If you purchased more than one bottle, unopened and sealed bottles must be returned to qualify for a refund.
Please contact our Customer Care team at support@healthygut.com to receive a Return Merchandise Authorization (RMA) along with a prepaid return shipping label.
If you purchased a single bottle and gave it a try, there is no need to return the opened product. Instead, we encourage you to share it with someone who may benefit.
For eligible U.S. refunds, $12.95 will be deducted from your refund amount to help offset a portion of the shipping, fulfillment, and administrative costs associated with providing our 60-Day Satisfaction Guarantee.
International Customers
If you are located outside the United States, please contact our Customer Care team at support@healthygut.com before returning any products so we can provide return instructions specific to your location.
If you purchased more than one bottle, unopened and sealed bottles must be returned to qualify for a refund.
If you purchased a single bottle and gave it a try, there is no need to return the opened product. We encourage you to share it with someone who may benefit.
Because Healthy Gut does not provide prepaid international return shipping labels, the $12.95 U.S. refund deduction does not apply to international orders.
Customers are responsible for return shipping costs, as well as any original shipping charges, duties, customs fees, taxes, brokerage fees, or other import-related charges. These charges are non-refundable.
Orders refused, destroyed, or seized because they do not comply with the destination country's import requirements, or because required duties or taxes were not paid, are generally not eligible for a refund, except where mandatory consumer protection laws require otherwise.
European Union Customers
Customers purchasing from countries within the European Union may have additional statutory consumer rights, including rights relating to withdrawal from certain purchases under applicable law.
Healthy Gut's 60-Day Satisfaction Guarantee is intended to supplement—and not replace—any mandatory rights available under applicable consumer protection laws.
If you wish to exercise any statutory rights available under your local law, please contact our Customer Care team and we will gladly assist you.
Purchases Beyond 60 Days
If more than 60 days have passed since your purchase, we may, at our sole discretion, offer store credit toward another Healthy Gut product or approve a product exchange if your situation qualifies.
Peace of Mind Package Protection
If you elected to purchase Peace of Mind Package Protection, that fee is non-refundable.
Returning Your Products
Please contact our Customer Care team before returning any products.
We will provide the appropriate return instructions and, when applicable, a Return Merchandise Authorization (RMA).
Please do not write "Return to Sender" on your package or return products without first contacting our Customer Care team.
Returns sent without authorization or marked "Return to Sender" may delay or disqualify your refund under our voluntary Satisfaction Guarantee.
Opened Products
Please do not return opened, unsealed, or used bottles unless specifically instructed to do so by our Customer Care team.
Refund Processing
Once your return or refund request has been approved, refunds will be issued to the original method of payment.
Please allow several business days for processing. Depending on your financial institution, additional time may be required before the refund appears on your account.
NEED HELP WITH YOUR RETURN?
With any questions or concerns please contact us:
- For the fastest support please contact our Customer Care Team at Support@healthygut.com
- Or call us at 1-888-612-5997 Monday-Friday 9-5 MT.
WHAT ABOUT EXCHANGES?
Our Goal is to have customers for as long as you are interested in having great health. So maybe you are wondering about a different product. Please contact us about an exchange.
Note that shipping fees for exchanged products are non-refundable.
To exchange a product, please contact our Customer Care Team at support@healthygut.com or at 1-888-612-5997