Healthy Gut's Commitment to Our European Customers
At Healthy Gut, we are committed to providing exceptional products and outstanding customer service to customers around the world.
If you purchase products from HealthyGut.com while residing in a member state of the European Union ("EU"), you may have certain statutory consumer rights under applicable consumer protection laws.
This page explains how those rights relate to purchases made directly from HealthyGut.com.
Our 60-Day Satisfaction Guarantee
Healthy Gut proudly offers a 60-Day Satisfaction Guarantee on products purchased directly through HealthyGut.com.
In many cases, our voluntary Satisfaction Guarantee provides a longer return period than the statutory withdrawal period available under applicable European consumer protection laws.
Our Satisfaction Guarantee is intended to supplement—not replace—your mandatory legal rights.
For complete details regarding our voluntary guarantee, please review our 60-Day Satisfaction Guarantee & Return Policy.
Your Statutory Right of Withdrawal
If you are purchasing as a consumer within the European Union, you may have the legal right to withdraw from your purchase within 14 days after receiving your order, without giving a reason, subject to the exceptions permitted under applicable law.
To exercise your statutory right of withdrawal, please contact our Customer Care team before returning any products.
Email: support@healthygut.com
Please include:
- Your full name
- Order number
- The product(s) you wish to withdraw from
- A statement that you wish to cancel or withdraw from your purchase
No special form is required.
Orders Already in Transit
Healthy Gut processes orders quickly so they can be shipped as soon as possible.
If you contact us before your order has shipped, we will make every reasonable effort to cancel your order and issue any applicable refund.
Once an order has been accepted by the shipping carrier, it may no longer be possible to stop, reroute, or intercept the shipment. While Healthy Gut will make commercially reasonable efforts to assist when possible, we cannot guarantee that a shipment can be recalled after it has entered the carrier's network.
If a shipment cannot be intercepted, it will continue to the delivery address provided at checkout. Once the order has been delivered, you may contact our Customer Care team regarding your available options under our 60-Day Satisfaction Guarantee and any applicable statutory consumer rights.
Returning Products
If you are returning eligible products under either our voluntary Satisfaction Guarantee or your applicable statutory consumer rights, our Customer Care team will provide return instructions.
Unless otherwise required by applicable law:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service.
- Returned products should be securely packaged to prevent damage during transit.
Products That May Not Qualify for Withdrawal
Certain products may not qualify for statutory withdrawal rights where permitted by applicable law.
This may include products that have been opened after delivery where the goods are not suitable for return for health protection or hygiene reasons.
Healthy Gut will honor all mandatory consumer rights required by applicable law.
Refunds
Once your return has been received and processed, any eligible refund will be issued to your original method of payment.
Processing times may vary depending on your financial institution.
Where required by applicable law, refunds will be processed in accordance with those legal requirements.
International Shipping, Duties & Customs
International delivery timeframes are estimates only and cannot be guaranteed.
Delivery times may vary due to customs inspections, import processing, carrier delays, local postal services, weather conditions, holidays, or other events beyond Healthy Gut's reasonable control.
Customers are responsible for ensuring that Healthy Gut products may legally be imported into their destination country and for paying any applicable duties, taxes, customs fees, brokerage charges, or other governmental assessments unless otherwise stated.
Refused or Undeliverable Shipments
Orders that are refused by the recipient, abandoned, returned because required duties or taxes were not paid, or refused entry by customs authorities may be subject to return shipping charges, carrier fees, customs charges, or product destruction by local authorities.
Where products are returned to Healthy Gut in resalable condition, any refund issued may be reduced by applicable shipping, handling, return freight, customs, carrier, or other costs incurred by Healthy Gut, except where prohibited by applicable law.
If products are destroyed, abandoned, or otherwise cannot be recovered, refunds generally cannot be provided except where mandatory consumer protection laws require otherwise.
Nothing in This Policy Limits Your Legal Rights
Nothing in this page is intended to exclude, restrict, or limit any mandatory consumer rights that cannot legally be waived under applicable law.
Where local consumer protection laws provide rights that differ from this policy, Healthy Gut will honor those mandatory legal obligations.
Contact Us
If you have any questions regarding your order, your return, or your consumer rights, our Customer Care team is happy to assist.
Healthy Gut Customer Care
Email: support@healthygut.com
Last Updated: July 2026